>Are you shipping outside of U.S.?
We currently do not support international shipping outside of the U.S.
>How is tax calculated in my order?
Orders shipping to UK, Canada, California, Wisconsin, Texas, and New York will be charged sales tax.
>Why does the checkout domain becomes "shopify.com" instead of "nichiq.com"?
Please note all transactions procedures will be redirected to shopify.com in order to secure your payment. Shopify.com payment is protected by the 128 bit SSL certificate.
>What does it mean to place a pre-order?
Pre-orders are orders for items that are not in stock currently but that are expected to be shipped out at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. Approximate delivery time for pre-order items are 2 weeks. We will send you an email at the time of shipment as well.
>I have placed an pre-order item for over 1 week. Why I still haven't received a tracking email yet?
Pre-order items estimated arrival time is about 2 weeks. Please allow 7 business days for us to prepare the stock after you placed the order. When the item arrive at our warehouse, we will inspect it, and pack it for pre-shipment to the U.S. Once the parcel arrives in the U.S and gets clear from the U.S custom, a tracking number will be released and we will send a shipping fulfillment email to you by then.
>What happens if I am buying a pre-order item and in-stock items at the same time?
Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out.
>I want to cancel my order. How do I do that?
Please contact cs@nichiq.com and provide us with your order number, we can cancel an order at any time before the order ships.
>How do I return an item?
All other returns need to be authorized by us. Please send us an email (cs@nichiq.com) and we will be getting back to you within 24 hours.
Shipping
- Free shipping for all U.S orders
- All in-stock items will be shipped from California
- Orders placed before 4pm PST during working days will be shipped same day
- Pre-order items and In-Stock item will be shipped separately. In-Stock item will be shipped first.
ORDER ARRIVAL
Arrival time with the free shipping is not guaranteed. For major metropolitan areas, in-stock items will arrive in approximately 3 working days. Outside major metropolitan areas orders will arrive in approximately 4 working days. Pre-order items estimated arrival time is about 2 weeks. Please allow 7 business days for us to prepare the stock after you placed the order. When the item arrive at our warehouse, we will inspect it, and pack it for pre-shipment to the U.S. Once the parcel arrives in the U.S and gets clear from the U.S custom, a tracking number will be released and we will send a shipping fulfillment email to you.
Please not that the arrival time for pre-order items are subject to change and could be delayed due to U.S customs and other uncontrollable factors.
Return
Items purchased from Nichiq are eligible for a full store credit refund if contacted within 7 days of receipt. Customer will be responsible for return shipping fee. For international orders, customer are responsible for 2 ways reshipping for return and exchanges.
All returns must be authorized by us. Please send the return request to cs@nichiq.com , with order number and specific items requesting to be returned.
Items must be unworn, unwashed, and come with the original tags, if applied. The refund will be processed at the time of receipt of the return package, store credit refund will be processed to the account the order was originally placed. Sales items, and 30% or more off are final sales, cannot be returned.
